SALESFORCE ADMINISTRATOR
& DATA CLOUD CONSULTANT
01 PROFESSIONAL
MY EXPERTISE IN SALESFORCE
SALES CLOUD
90%
SERVICE CLOUD
DATA CLOUD
95%
85%
MARKETING CLOUD
75%
APEX
50%
LIGHTNING PLATFORM
90%
S
As a Salesforce Administrator and Data Cloud Consultant, I specialize in leveraging the Salesforce ecosystem to drive business growth and enhance customer experiences. My expertise spans Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Lightning Platform, Apex, and Visualforce.
02 PORTFOLIO
03 Experience
Jan 2022 – Jan 2023
WNS Global Services
Salesforce Administrator/Lead Associate Operations
I led the successful implementation of Salesforce solutions, customizing the platform to meet the unique needs of diverse businesses and optimizing processes for maximum efficiency.
May 2020 – Dec 2021
WNS Global Services
Salesforce Administrator/WNS Certified Trainer
I played a key role in integrating and optimizing data within the Salesforce Data Cloud, empowering client to make data-driven decisions and achieve strategic objectives.
Jun 2013 – Apr 2020
WNS Global Services
Mar 2003 – Dec 2003
Salesforce Administrator/Sr. Operations Associate
Analyzed NPS and CSAT survey data as part of the Voice of Customer team at SITA, to drive service improvements. Prepared monthly reports for Service/Account Managers, improving visibility into operations.
Varsha Oswal Chartered Accountants & Co.
Accountant and Auditor
Managing Accounts, Tally, Balance sheet and audit work
Jun 2002 – Feb 2003
Renu Nursing Home
Administrator Front Desk
Managing and scheduling appointments. Keeping a record of payment and medical equipment.
CONTACT
Let's discuss how I can help you unleash the full potential of Salesforce for your business. Get in touch to explore tailor-made solutions that drive growth and innovation.
smita.pushpam@gmail.com
Mobile: +91 9922430142
